Thursday, May 1, 2014

Audience Participation via the Backchannel


By Dr. Violet Dickson
Curriculum Coordinator
Arts, AV, Technology & Communication


This past weekend, a colleague and I presented at a teachers’ workshop in East Texas where participants had the opportunity to contribute to our presentation through a backchannel called, “Today’s Meet”.

What is Today’s Meet? Well, imagine that you’re teaching a class or giving a presentation, whether it’s a staff development workshop for teachers, a presentation at a PTA meeting, a parent meeting in your classroom, or a lesson with a group of students. Imagine that, during your presentation, some participants are engaged in sidebar conversations on related topics, or possibly even questions or comments that they have about the presentation. Now imagine this: What if all of the private sidebar conversations suddenly became an active and integrative part of the presentation or the lesson? That’s the beauty of Today’s Meet!
Today’s Meet is a free social media service that creates an isolated chat room, called a backchannel, that is open during a presentation but is only available for participation by the members of your audience. A backchannel uses WiFi connections to connect participants via laptop computers, tablets, or cell phones so they can participate in real-time online conversations. This allows discussions on the backchannel to be relevant to the audience but not open to the general public. Audience participants are allowed to contribute by posting comments and/or questions through a simple logon process that does not require the creation of an account or password.

This resource can be very useful for anyone interested in providing a digital forum for audience interaction. Backchannels allow members of an audience to ask questions, provide feedback, and share links relevant to the discussion or presentation. By incorporating the use of a backchannel, a presenter can encourage members of an audience to engage with one another throughout a presentation.

HISTORY
The first time the term, “back channel”, was used was by Victor Yngve in 1970, when he used it to describe conversations in which both parties were actively engaged in speaking and listening at the same time, with neither party willing to relinquish their turn to speak.

The first famous example of the use of a backchannel communication was at the PC Forum in 2002 when Qwest CEO, Joe Nacchio, made certain comments, and journalists in the audience posted accounts, in real-time, to their web blogs, challenging the comments. According to Forum host, Esther Dyson, the audience became increasingly hostile throughout Nacchio’s presentation as information was communicated and shared electronically on what she described as “parallel channels”.

In 2009, Purdue University enabled students to comment, for the first time, on course lectures using social networking tools such as Facebook and Twitter. The university discovered that social media could be used in the classroom as a backchannel for note taking, asking questions, posting information, and sharing resources.

EDUCATIONAL RESOURCE
In classrooms today, a backchannel basically provides a private chat room for the teacher and students. It can be used between a teacher and a whole class, between individual students, or between small groups of students while another activity is going on. For example, students can backchannel their comments while watching a documentary film, post comments or questions while listening to a guest speaker, record ideas during an activity or project, and even record data while conducting experiments. Students can also post questions for the teacher without waiting to be called on. The backchannel encourages timid students to participate more often and prevents other students from monopolizing the conversation.

Many different media networks have been used as a backchannel, including Twitter, Facebook, Yammer, Instant Messaging, and Google Moderator. Twitter and Skype have been used as backchannels so participants from different parts of the world could be included in conversations. They have also been combined with live videostreaming so people from different places can take part in events via “virtual” participation.

As the use of backchannels have become more popular in the classroom, more apps and resources for backchannels are becoming available. In addition to the “free” backchannel sites, there are backchannel tools for purchase that can provide a class discussion format with teacher controls, greater security, and profanity filters for the cost of a membership with an annual or monthly fee. Backchannel Chat by Learnweaver is an example of an app for purchase that is available through iTunes for both the iPad and iPhone.

Richard Byrne, a classroom teacher who maintains a website on free technology for teachers, has evaluated several resources for backchannels in the classroom, which he frequently uses for class discussions, note taking, and even movie reviews. The backchannels Byrne recommends includes TodaysMeet, Chatzy, Edmodo, Present.ly, and Neat Chat. All five of these sites provide free platforms for hosting a private chat area within the classroom.

TodaysMeet is a popular backchannel that requires a very simple set up. The teacher chooses a name for the chat room, determines how long the room will be up, and provides students with the url so they can login. TodaysMeet is my personal favorite because it’s free, it’s very user-friendly, it doesn’t have a public gallery with questionable content, and it doesn’t allow inappropriate advertising, like some backchannels do. The downside to TodaysMeet is that it is not password protected, and the teacher cannot filter what a student might post for the whole class to see. Therefore, teachers should exercise some caution using this platform. However, students should be aware that since comments are in print and can be stored for a period of time, there is a record of their comments for parents or administrators to see.

 Chatzy is a free backchannel platform that is password protected, and the teacher sends out invitations to the chat area, so access is restricted. Edmodo is one of my favorite classroom management tools that teachers can use to post assignments, quizzes, reminders, surveys, and a calendar. In addition, teachers can also use Edmodo to create a microblogging network for their classes that updates in real-time so participants can respond to each other. Present.ly is also a free backchannel platform for private micro-blogging. However, the main difference is that you create a private blogging community based on your email domain. Neat Chat is one of the newest free backchannel platforms. Teachers can set up Neat Chat quickly by selecting a nickname and clicking “start”. Once they have their assigned url, teachers can invite students or parents to participate in their “add-free” chat room via email, Twitter, or Facebook.

Three other free platforms that may have some benefit in the classroom as a backchannel include Chatterous, MisterThread, and Google Groups. Chatterous is different in that members can join a chat room via cell phone or email. With Chatterous, you can also create a public chat room that can be embedded into a blog or website. MisterThread is like a backchannel “thread”, where people join to participate in particular conversations, and Google Groups allow anyone to create a public or private discussion group with various levels of access or restrictions, depending on the nature and purpose of the discussion.

SUMMARY
Although it’s still a resource in-progress, backchanneling has the potential to stimulate a collaborative learning environment both in presentations and in the classroom. Teachers may want to experiment with a few of the free backchannel platforms before deciding on one to use with students in the classroom. Whatever backchanneling service the teacher chooses, the bottom line is that using a backchannel in the classroom engages students in learning, incorporates a greater use of technology regardless of the lesson topic or subject, encourages greater collaboration between the students and the teacher, and allows students to take greater charge of their own learning.

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